Log Cabins by Dunster House - Log Cabins are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Log Cabins by Dunster House - Log Cabins
Caxton Road Bedford Bedfordshire MK41 0LF Mainland England
Phone: 01234 272 445
Fax: 01234 272 588
Email: enquiries [at] dunsterhouse [dot] co [dot] uk

CATALOGUES: OUR WEBSITE CARRIES THE MOST UP TO DATE INFORMATION.
PLEASE DOWNLOAD YOUR PARTICULAR REQUIREMENTS.

VAT Registration Number 623 8011 69

Making A Purchase

You can easily and safely place an order and purchase goods through our online service. Just browse our online shop, and click on any items that you wish to buy and add them to your shopping cart. After you have finished your selection continue to the checkout and follow the instructions provided for the online ordering process.

Alternatively, you can telephone us on 01234 272445, fax us on 01234 272588, or post your order to us. Please leave your telephone number and state a convenient time for us to contact you to confirm details and arrange delivery. Our normal office hours are Monday to Friday 08.30am - 18.00pm and on Saturdays 09.00am - 16.00pm.

Upon receipt of your order, confirmation will be forwarded to you.

Payments

We accept VISA, Mastercard, Debit Cards,and Personal cheques. We can also take payment via bank transfer.
Please allow up to 8 working daysfor any cheques to clear and 3 to 5 working days for bank transfers.
With card payments, due to our mrthod of Address Verification, we are only able to deliver to the cardholders's address. Full payment must be made before any items will be delivered.

Delivery


Delivery Areas

This site delivers to Mainland England and Wales only. With regard to Climbing Frames, Swing Sets, Log Cabins, and Garden Offices, if you are in Scotland, Northern Ireland or Republic of Ireland, please contact us for details of your nearest supplier.

Delivery Charges

For deliveries to mainland England and Wales, orders of less than £800 will require a £30 delivery charge. Please contact us for a quote for delivery on all items outside this delivery area.

Delivery Schedule

Delivery times may vary depending on seasonal demand. Please see individual products for more specific delivery lead times. As we operate throughout England and Wales, we cannot give timed deliveries. We will contact you to advise and arrange a suitable delivery date. We have many items in stock, so please contact us to get a more accurate timescale for delivery. Please ensure that someone is available on the day of delivery who is capable of assisting the driver in off loading the goods when they arrive. They will need to be capable of lifting heavy items of up to 25kg as we only send out one driver and some items weigh up to 50kg. Log Cabins are delivered on a flat bed van (no crane) so will need to be unloaded by hand.

Please Note: Kerbside delivery only.

You must advise us if there are access difficulties, we generally deliver with a 7.5 ton HGV flat bed truck. Depending upon size of cabin and the wall thickness the cabins can weigh between 1.0 ton and 4.0+ ton. We need an access route/road capable of of taking a vehicle 8metres long and 2.6metres wide. If we have to deliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by the Company will be applied.

In the event that an able bodied person (capable of lifting up to 25kg) is not present to help the driver unload a delivery, goods will be returned to our premesis and a reasonable charge for redelivery will apply. (This fee would represent the true cost of a delivery, as the initial discounted rate we offer does not apply for second deliveries.) Please note; If we have attempted delivery and an order is subsequently cancelled, the cost of delivery will be deducted from any refund given.

Important

Dunster House products are designed for competent DIY assembly by two or more adults. Before you assemble your delivered Timber products please ensure that you have read the instructions and familiarise yourself with the project that you are about to undertake. The assembly process will vary according to individual abilities and complexity of the project. Any indication given in our website or literature as to time required to assemble a product must be deemed as approximate as wood is a natural product and may require manipulation prior to assembly. If it is your intention to organise for a third party to assemble the products you order please ensure that the products have been physically delivered and that you are satisfied with the product. Check that all parts are present and correct so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time* to arrange for delivery of new parts before confirming an assembly date with your third party. (*Please note that reasonable time would typically be within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame will be longer). Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarise themselves with the materials and instructions supplied before committing to an installation date.

All our Timber products are batch manufactured, sometimes weeks before delivery. Please note we do not manufacture any play frames to order on an individual basis as each type of 'kit' has to be tested to comply with CE regulations. All timbers are checked for the standards we have set before we band the various packs. Between the assembly time and the despatch/delivery time timbers will continue to adjust, sometimes more in evidence in pressure treated sections, to their natural properties. This can be seen in any timber yard supplying Spruce or Pine. Timber products once assembled on site will continue to react to weather conditions due to the fibrous nature of the material Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, shakes, splits, knots and knot holes and varying surface finishes and are part of the natural properties of this type of material. If you require a smoother finish you may wish to sand some of the timbers, but this is an individual choice. Shakes/Splits and similar are allowed for in the integrity of the timber and cannot be guaranteed against. Minor adjustments may have to be undertaken due to the nature of timber. Any machine work on sections will have been carried out whilst the timber sections are Kiln Dried to approximately 18% moisture content. Where holes have been predrilled they may require onsite adjustment if the timber has absorbed more moisture. NB Except for the floor bearers, Log Cabins are not pressure treated and will have a planed finished surface consequently there is less movement in the materials, post manufacture. Minor adjustments to sections of timber may still have to be undertaken on site. In the event that some of the timbers are warped and prove difficult to assemble competent manipulation, eg. light wetting, sensible weight application and slowly (over a few days if necessary) heating or cooling can overcome the majority of warping. Competent manipulation during assembly can also overcome the majority of warping. When we deliver the product we deliver to "Kerbside". Please ensure that there is someone there all day on the day of delivery who is capable of unloading the Company delivery vehicle and with the authority to accept the goods. We cannot give a time for delivery. Any broken (into separate pieces*) parts must be returned with the driver at point of delivery. If the goods are not to your liking then ask the delivery driver to bring the whole product back and we will refund your money, without any delivery or return charge. We will not supply a replacement or replacement parts as we are unable to guarantee that these will be any different. In the unlikely event that we leave the Goods and you subsequently request that they are returned, unused, unassembled and in the condition they were delivered in, we can arrange to collect the items and make a reasonable charge for that facility. Please retain any packaging associated with the delivery.

The development and appearance of the natural properties of timber are not a reason for the return of goods and are not reasonable stating they are faulty in claiming a refund. We supply timber products designed for external garden use and such designs take into account the structural integrity of timber's natural properties. We supply many thousands of our products each year to many satisfied customers who understand the beauty of handling and working with a natural material, please read some of Testimonials on our website home page. Please contact us if you have any queries or if you do not understand the beauty and individuality of each unique piece of timber that we supply.

Before you purchase please ensure that you have read and fully understood these Terms and Conditions and that you are satisfied with the description of our products and the project that any competent DIY person can undertake that will save them many pounds and give them the immense satisfaction of saying

'See what I have made'

Please ensure that any goods delivered to you are checked before assembly. Should you wish to return the Order then care has to be exercised to protect the standard of goods delivered and any Kiln Dried timbers are protected against any weather influences on the moisture content in the timber, 18% plus or minus 2%. Should we collect any Kiln Dried timbers that have not been protected and we subsequently have to send them away to a Kiln then any reasonable costs can be passed on to you, the customer.

Assuming that the Goods were as described and not faulty a refund will take place less any reasonable charge for collection and any un-necessary repacking. Refunds will take place within a reasonable period of time after the items have been returned and inspected. Any collections will take place with reasonable access granted to the Company. Please note that due to insurance ramifications we do not enter onto customers' property. You can also make your own arrangements, should you wish, to return the Goods. A'Goods Return Note' must be issued and advised for this method of return. Your Statutory rights are not affected.

(*If the glass for a Log Cabin window or door is noted as broken on delivery then if you wish to have a new piece cut locally we will credit you up to £15 agains

Back Orders

If your item is not in stock, we will back order for you. You will always be telephoned with the option to cancel your order if you would rather not wait.


Right to Cancel

A customer has the right to cancel any order for Log Cabins, Playsystems or Deckings (excluding any bespoke made to order items). This right extends for 7 days after the items have been delivered. Any notification of cancellation must be made in writing, either by post, fax or email to cs@dunsterhouse.co.uk. Assuming that the Goods were as described and not faulty a refund will take place less any reasonable charge for collection and any necessary repacking. Refunds will take place within a reasonable period of time after the items have been returned and inspected. Any collections will take place with reasonable access granted to the Company. Please note that due to insurance ramifications we do not enter onto customers' property. You can also make your own arrangements, should you wish, to return the Goods. A'Goods Return Note' must be issued and advised for this method of return. Your Statutory rights are not affected.

Refunds may be subject to a fee covering any costs incurred by the Company, such as Administration fees, card fees, etc.

(*If the glass for a Log Cabin window or door is noted as broken on delivery then if you wish to have a new piece cut locally we will credit you up to £15 against a receipt - alternatively please return the window or door with the driver at point of delivery).

Tax Charges

All orders delivered within mainland England and Wales include 17.5% VAT

Credit Card Security

Our form pages are secured using High Level 128-bit SSL Encryption. Credit card payments are processed by Protx using secure servers. All credit card numbers are encrypted in the software when the order is placed and are only decrypted after they reach our computer. They are not held in clear text on any web site.

We will seek to verify all card transactions against the delivery address. We cannot process any payments from cards not registered to the delivery address.

Reaching Us

If you need to reach us, please contact us , alternatively, you can call on 01234 272 445 or fax us on 01234 272 588 or write to us at Caxton Road Bedford Bedfordshire MK41 0LF Mainland England
Our Customer Services Department is open Monday to Friday 09.00am 17.00pm.
If you have a Customers Services enquiry post delivery please write to us detailing your query through either: This websites enquiry form, fax to 01234 272 588 or post to Dunster House Ltd, Caxton Road Bedford Bedfordshire MK41 0LF. This will enable us to comprehend your query and respond appropriately and professionally.

Privacy Policy

Log Cabins by Dunster House - Log Cabins do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.


Timber

Please be reminded that timber is a natural product, it will have imperfections, cracks, warping and knot holes and knots. Also these products are supplied flat-packed for adult assembly (typically needing 2 people). Sizes shown throughout this website are approximations and should be interpreted as such.

Installation Terms and Conditions

You must advise us if there are access difficulties, we generally deliver with a 7.5 Ton HGV flat bed truck. Depending upon size of cabin and the wall thickness the cabins can weigh between 1.0 Ton and 4.0 Ton. We need an access route/road capable of taking a vehicle 8 metres long and 2.6 metres wide. If we have to redeliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by the Company will be applied.

It is the customer's responsibility to ensure that the Cabin is compliant with local planning authorities.

The customer is responsible for ensuring that reasonable access to a clear working area is available for our installation staff to safely carry any materials and subsequently carry out a satisfactory installation, maximum distance from offload point to installation site to be no greater than 100metres. We would expect at least 1.5 metre of unobstructed space on the sides and front of the finished cabin and at least 600mm at the rear.

IF IN DOUBT, CONTACT US FOR ADVICE PRIOR TO PLACING AN ORDER.

Reasonable access and use of water, electricity and toilet facilities is to be provided for our staff whilst on site. Storage of materials and equipment may be required during the installation process. It is the customer's responsibility to prepare a level, square and suitable base for any building. Should this not be the case reasonable costs for a delay or return visit will be levied by the Company.

On completion of the installation the building will be inspected with our Senior Installer and the customer or customer's representative. A Completion Certificate will be prepared for each building, once this has been signed by the customer or customer's representative it is considered that the job is complete and has been finished to a satisfactory standard.

As timber is a natural product minor adjustments, when the building 'settles', may have to be carried out by the customer, this may include adjustments to the doors and windows as they may drop, expand and contract, warp etc. Alternatively adjustments can be carried out on a chargeable basis by Dunster House Ltd. Please see our FAQ section on our website for properties of timber. You will need to maintain any exposed timbers with timber preservatives and finishes soon after installation.

Due to the nature of 'Building Works' we are unable to guarantee any specific start or completion dates. Various delays can be caused by such things as road congestion, the impact of weather or even strikes by third party facilitators, transport or shipping.

Please note that we place great emphasis on the Health and Safety of our Employees and our Customers. Our Senior Installer will carry out a Generic Risk Assessment upon arrival on the day of installation. We are unable to work where there is restricted access, potential cables and overhanging trees and bushes. In cases where a suitable working space has not been provided the Company will levy a charge for reasonable costs incurred in any delay or return visits.

All reasonable care will be exercised in carrying out the delivery and installation, should you believe that damage to your property or grounds may be caused as a result of access to the installation site it is your responsibility to risk assess and protect those areas affected. We do not carry out a pre-survey of your installation site and request that you are insured for any potential damage that may be caused as a result of unreasonable difficulties experienced by our staff or vehicles whilst on your premises. Should you request an inspection for alleged defects and these fall outside of our published descriptions and reasonable actions then we reserve the right to make reasonable charges for that service.

We supply Timber Products to ‘Competent DIY’ customers.

A definition by the Concise Oxford Dictionary of the word ‘Competent’ is to be ‘Adequately qualified or capable’ to carry out a task.

WHAT AM I BUYING?

The softwood timbers supplied are an Organic Natural material and will change with time and weather conditions. The timbers used have been planed prior to any cutting drilling or shaping and in the case of Log cabins these are then packaged for delivery, in the case of pressure treated timbers they are then assembled and batch packaged for delivery to our distribution units in the UK.

The characteristics of timber are not those of extruded plastics, aluminium or other metals. Please be aware that we do not supply metal quality finished surfaces in Log Cabins, climbing frames, deck kits or other of our timber products. If you are not competent in understanding the nature of these types of timbers for use in an external environment, as we do not supply internal finish timbers, please do not purchase our products.

Timber can be totally unpredictable with how splits or shelling or development of other properties can take place depending on a multitude of internal and external weather factors, sometimes in a very short space of time. In common with contemporary suppliers of these types of products, timber will contract and expand with resultant stresses in the fibres of the timber. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. In some cases customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area – in such cases we advise and would expect a customer to do so.

Post delivery and signing of our Delivery Note: If the product delivered is not to your satisfaction please return the whole order with the driver as any further visits to your property can result in a reasonable charge being levied to collect Goods that are as described. Should you wish to purchase individual replacement timbers then please contact our Order Department, but any timbers supplied will still be as described above. Our Drivers are not authorised to accept changes to our Delivery Notes or our pre-advised Terms of Trading.

MAINTENANCE: It is expected that Climbing Frames are regularly checked post assembly for splintering or movement in the timber fibres and all play should be adult supervised.

All our timber products are manufactured to the same standards as similar products throughout Europe where they have been in use for many years. Samples of our products can be viewed at our premises before purchasing, unlike ’Internet Only’ companies with no facility to view before purchase.

All our Climbing Frames have been independently tested to comply with EN71 Parts 1, 3, 8, and 9.

Many 1000’s of our products have been happily supplied and assembled over the years by customers that understand the nature of timber. It is also true to say that we do have some service queries from customers who subsequently try to change our Trading Terms and apply standards and conditions that we do not offer or supply. If you do not understand the nature of timber, with its advantages and disadvantages, and have read and understood our Trading Terms and Conditions please do not purchase our timber products.

To assemble our timber products you will need a reasonable variety of DIY tools, socket set, saw, hammer, drills level, etc to facilitate drilling, nailing, sawing, screwing and checking for square level and plumb assembly and you will have to understand the concept of ensuring that bases for cabins and buildings are level and square.

Remember that should you choose to use an external person or persons to assemble your products then allow time for them to understand the instructions and the parts delivered to your home. You are embarking on a journey of constructing a long term product for your home and you should allow time to understand the instructions, parts and nature of the materials that you will be using, this may take hours to days depending on the size of the project that you are undertaking. As our descriptions, product details and Terms and Conditions are published on our website please take the time to read and understand them.

Further information is available in various sections of our website in order that you, the paying customer, understand what we have to offer before you purchase.

Post Delivery questions can be addressed by fax, post or email to cs@dunsterhouse.co.uk with a brief but sufficient description of the question or questions that you need answering.

Please note that we have invested a lot of time and knowledge into training our installation teams to ensure a smooth installation of our Garden Buildings and this is always an option for most of our Garden Buildings, please see individual products for this service.

Your Statutory rights are not affected by the above.